After-Sales Service




A: It has below advantages compared with gas generators: More compact and lightweight, Zero emissions, Eco-friendly, No fumes, Cost-efficient, less maintenance, Flexible recharge from AC/Car/Solar Silent operation

A: Indoor and outdoor use such as: Home backup Festivals/BBQ/Party Medical devices like CPAP Outdoor adventure/travel/camping/tailgating/van life Disaster relief like hurricane/flood/wildfire/earthquake power breakout Event production/filmmaking/photography/drone… With the portable power station in hand, there is no reason to be left in the dark if you suddenly lose power.

A: You can roughly calculate the charging time: You need to do some search or check the power of your device; it should not exceed our max. power limits. charge time(rough calculated) = our power station Wh* 0.85 / operating power of your device. This is the theoretical value calculated: charge it without using it. Actual working time may vary depending on how you use the device; please inquire the seller for details.

A: Our Power Stations feature with multiple Outputs: AC, DC, and a USB port that can power up all kinds of small electronic gadgets ranging from laptops, smartphones, drones, go-pros, cameras,CPAP and much more

A: Sure. However, in order to better protect the cycle life of the battery, it is not recommended to charge and discharge the battery at the same time.

A: We have the specifications and FAQs for each product, where you can find the information. If you still can’t find the answer, you can email us at

A: Pls do not expose it to constant rain or snow. Tips: The charging time is affected by many factors: such as the light intensity and the panel's angle put on the ground.

A: 1. The third-party power station should support solar charging 2. The OCV of the PV200 is about 26.1V 3. If the cable connector is an MC4 connector. If you have any more questions, please reach out to us via We will get back to you within 48 hours on business days and we'll be more than happy to help.

A: You can contact us via SNS media such as Facebook/Instagram or the official website or email us: We will respond asap.

A: Regarding the Serial Number(S/N) location for the Bluettipower power station, you can locate it either on the bottom of the power station, except for AC200MAX, AC300, EP500/EP500pro, which will be shown on the screen.

A: We offer free shipping for all orders in Auckland. Currently, we only ship orders to New Zealand.